I like to think of myself as a bit of an Italian Prince Charming. You know the type, tall, dark, and ever so handsome. Nobody's fool, and can always recognise a good thing when I see it. So when I was offered the chance to take over a well-established business I thought, "Great I've done this before, how hard can it be?"
First thing I did was call British Gas to get the name changed. You'd think that would be simple enough... how wrong was I? Swinging from one department to another I felt like a trapeze act in lycra tights, being made to jump through hoops to prove it was a new business - and sticking my head in the lions mouth every time I asked a question. Basically I felt like a right clown. All I wanted to do was sort the gas and electric.
Well, when the bills finally came in, if I'd still been on that tightrope I'd have fallen off and broke my neck at the price I was being charged.
As luck would have it there was a new act in town, and the ring master popped in to say hi. Her name was Victoria, and she represented a company called The Utility Warehouse. She explained that she was here to show me a better way of doing business, where the customer service was award-winning and I could get cheaper bills.
She did everything it took for me to transfer to Utility Warehouse, from changing the name, giving gas & electric readings, and saying goodbye to British Gas for me (I really didn't want to ever talk to them again).
I see Victoria on a regular basis as she is local, and she calls me often to check everything is ok. Now that's what I call award winning customer service from a company who are anything but a circus act.