Welcome to the Utility Warehouse

Estate Agent Martyn Russell explains how having all his utility charges on a single bill makes his hectic business life that little bit easier.

Cut the cost of a major business expense

For you?

You can choose from two great Phone and Broadband options, depending on your internet use. Our Standard service will be fine if you don't intend to download huge files. If you do, then our Ultra service will blow your mind with its lightening fast speed.

When you go for Gold

As a Gold status customer you also benefit from:

  • Up to £200 towards termination fees from your existing supplier
  • Standard Broadband FREE for 6 months
    + £13.50 line rental
  • Or Ultra Broadband from £8 for 6 months
    + £13.50 line rental
  • Unlimited Free calls to Utility Warehouse mobiles from your Landline Phone
Some of our telephony and broadband changes are changing on 1st November 2018. See more

Phone and Ultra Broadband


Our award-winning landline service

  • Save up to 80% on call charges compared to BT
  • Save up to 10% on line rental compared to BT
  • UNLIMITED FREE CALLS to other Club members
  • Inclusive call bundles available from just £15/month
  • Automatic volume discounts of up to 40%
  • No hassle - no new equipment needed

Save up to 75% with our call bundles

If you know you're going to make a lot of calls each month, then it might make sense to choose one of our three inclusive bundles for calls to UK mobiles and local/national numbers. You could save up to 75% compared to our standard prices!

Inclusive minutes* Cost
500 Anynet £15
1000 Anynet £25
2000 Anynet £40

*Inclusive minutes are for calls to UK local and national numbers (beginning 01, 02, and 03) and UK mobile numbers.

Phone and Ultra Broadband from £16.50 per month

Phone and

  • Ultra:
  • 35 Mbps average download speed

  • Ultra+:
  • 63 Mbps average download speed

  • FREE connection (normally £30)
  • Unlimited data†
  • 18 month contract

PLUS for customers with Gold Status:

  • Ultra Broadband just £8 for 6 months (£15/month thereafter) + £13.50 line rental

  • Ultra+ Broadband just £13 for 6 months (£20/month thereafter) + £13.50 line rental

  • Utility Warehouse line rental required at £13.50 per month. Ultra Broadband at £8 per month is available for the first 6 months for customers with Gold Status (normal price £15 per month).


  • Save up to 80% on BT call charges & 10% on line rental
  • UNLIMITED FREE calls to Utility Warehouse landlines
  • Inclusive call bundles available from just £15 a month

Check availability

terms and conditions

£200 to help you switch

If you're tied to a contract, get Gold Status and we'll reimburse up to £200 of early termination fees charged by your existing supplier(s).

Actual download and upload speeds will vary depending how far you are from the local exchange, network capacity and the number of customers on the network or any particular website at any one time.

Broadband speeds can be influenced by a number of factors. To check what estimated speeds we can provide use our broadband checker.

† subject to 'traffic management' policy and lawful use of the internet

What our phone service brings you

  • Low call charges
  • Calls

    Call type Charge
    UK calls (at any time)
    Local/national (01, 02, 03) 1.5p
    UK mobiles 8p
    Calls to Club members (landlines) FREE!
    International calling groups
    USA & Canada
    Pacific Rim


    Europe: Austria, Belgium, Denmark, Finland, France, Germany, Greece, Israel, Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Republic of Ireland, Spain, Sweden, Switzerland.

    Pacific Rim: Australia, China, Hong Kong, Japan, Malaysia, New Zealand, Singapore, Taiwan.

    Our complete tariff containing all call prices for all other call types and destinations is available on request. A call set-up fee of 6p applies to all chargeable calls. Calls to service numbers beginning 08, 09 & 118 (excluding 0800/0808) are subject to an access charge of 7.5p per min, this replaces our call set-up fee of 6p.

  • Low line rental
  • Our single analogue line rental costs just £13.50 per month. You'll find our prices for other line types, Select Services & Network Features are at least 10% cheaper than BT's standard charges - full details are available on request.

  • Volume discounts
  • The more you call, the more you can save

    With our Phone service you get more than low rates for your calls. Our generous volume discounts mean that the more you spend on calls each month, the more you can save.

    To make sure you get the largest discount possible, we combine all your call charges billed on our Phone tariff. We then apply the discount to your bill each month automatically - so you immediately benefit from extra savings.

    The volume discount you receive will depend on your total chargeable call spend.

    Call spend† Discount
    £100 - £249 -10%
    £250 - £499 -20%
    £500 - £999 -30%
    £1,000 or more -40%

    †Calls to premium rate numbers (eg. 09XXX) are not included in the calculation of your call spend, or eligible for any discounts.

  • Care packages
  • Line Rental Care packages

    We offer four levels of repair service for you to choose from in the unlikely event your line develops a fault:

    Standard Care: We aim to respond to a report of a fault that we receive before 17:00 hrs on one working day by the end of the next working day. Repairs are carried out during working hours.

    Prompt Care and Total Care: We aim to respond within four working hours of a fault being reported. If the fault is not cleared during this period, we will let you know what progress is being made.

    Total Care Premium: We aim to complete a repair within six hours of a fault being reported. Please note that Line Rental Care Packages are not currently available on our Main (LLU) network or on Internet Phone Lines.

    Availability and charges

    Description Analogue line
    (per line)
    (per channel)
    (per channel)
    Standard Care
    operates 08:00 - 17:00 hrs
    Monday to Friday, excluding Bank and Public Holidays.
    Free Free N/A
    Prompt Care
    operates 08:00 - 17:00 hrs
    Monday to Saturday, excluding Bank and Public Holidays.
    £1.20 N/A Free
    Total Care
    operates 08:00 - 21:00 hrs
    Monday to Friday and 08:00 - 18:00 hrs Saturday, Sunday, Bank and Public Holidays.
    £3.30 £3.30 £2.10
    Total Care Premium
    operates 24 hours a day, seven days a week including Bank and Public Holidays.
    £4.40 £4.40 £2.40

Non Geographic Number

Use our freephone, national or premium rate lines to support your business.

  • Free set-up
  • No minimum monthly commitment
  • A portable number you can take with you


Mobile Broadband

Perfect if you or your staff need to stay internet connected when they travel. Simply connect your laptop or tablet to our Pocket Wireless Router and you'll be online in seconds. You can even connect up to 5 devices!

Standard Mobile Broadband - just £9 per month

Standard Mobile Broadband

  • 1GB Download
  • Up to 7.2Mb Broadband
Max Mobile Broadband - just £12 per month

Mobile Broadband

  • 3GB Download
  • Up to 7.2Mb Broadband