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Frequently Asked Questions

Price change notification

Our electricity and gas prices will be going up on average of:

  • 4% Gas
  • 4% Electricity (General Domestic)
  • 4.9% Electricity (Economy 7).

Your new energy price will start from 1 July and you'll see these changes on your August bill.

Can I switch away from you?
Why has the price I pay for my energy gone up?
What will happen to my Budget Plan payments?
Can I change to a cheaper tariff?
How can I save energy?
What can I do if I’m struggling to pay?

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