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Why have I been charged for an engineer?
If we've applied a charge, we would've written to you to let you know.
An engineer charge would only have been applied to your bill, if:
- a fault is found to be caused by your internal wiring
- a fault is found to be caused by any equipment you've been using (including incorrectly using or setting up the equipment)
- no external network fault is found and the service is proven to be working ok
- the line has been damaged by yourself, or someone working on your behalf (e.g builders, gardeners etc.)
- the main socket has been damaged by yourself or someone working on your behalf
- damage has been caused by damp, flood, fire or building work
- there is damage outside caused by things like broken guttering or trees
- an appointment has been arranged for an engineer visit to your property and you have missed the appointment or refused access.
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